Please do not hesitate to contact us if you cannot find what you are looking for.
|About Us Eternamedia Ltd t/a Mandev are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales [at] mandev [dot] co [dot] uk.|
Our Contact details:
Eternamedia Ltd t/a Mandev , Mowbeck Way, Grantham Lincs
Email: sales [at] mandev [dot] co [dot] uk
VAT Registration Number GB 125865302
|Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.|
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Switch/Maestro, Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
|Shipping And Handling All internet orders will incur a standard £10.00 carriage charge for mainland UK. Ireland and outlying areas of the Scottish Highlands will incur a surcharge. PLEASE CONTACT SALES@MANDEV.CO.UK IF YOU ARE PURCHASING FROM OUTSIDE THE UK MAINLAND !!. Failure to contact us (by email) will deem you have accepted the surcharge without reserve.|
|Delivery Schedule We endeavour to deliver your order right away. We will normally send your order to you in 2 to 3 business days . International orders will only be released on clearance of funds, but are generally despatched in under 5 days.|
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges For orders made from the UK or the European Union countries, 20% VAT will be added. All other orders may be considered VAT free and you should click the exempt button to reduce VAT to zero . The onus will be upon you to prove exemption. We reserve the right to hold order until status has been confirmed. VAT registered customers are requested to issue their VAT numbers when purchasing|
|Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.|
|Guarantee We guarantee your satisfaction. If you are not completely happy with the quality of any of our products, we will gladly replace the product or refund you, provided the product is returned in the state in which is was shipped to you. All of our products come with a 10 day no quibble guarantee.|
Orders placed after sample has been supplied, will be subject to a handling fee. Freight and insurance will be for the customers account.
"Specials", regretably cannot be returned.
|Reaching Us If you need to reach us, please email us on sales [at] mandev [dot] co [dot] uk|
If you hate junk mail like we do, you will appreciate our policy.
|Returns Policy We will happily accept any product back that has failed to meet our high standards in quality.|
Any product returned to us will incur a handling charge, and any specials unfortunately cannot be returned as they have been manufactured specially for you
Please contact us at email@example.com for a returns authorisation number
|Remittance Terms Goods purchased on account (where approved), will be due for payment within the agreed terms. We reserve the right to charge interest at the rate of 2% above the prime rate as charged by HSBC at the time of the transaction.|